24-hour reception service

Our 24-hour reception service provides our guests safety and comfort. In case you have any request, question or problem, we are more than happy to be at your service.

Air condition

Private thermostat can be found in the rooms. If you have any question about its functioning, please contact the reception.

Baby bed

We provide baby bed and high chair in the breakfast hall to the guests with child(ren) when required.

Baby equipment

At the request of guests arriving with children, we prepare a baby bed and tub in the room and a high chair in the breakfast room. If required, we also provide a diaper bin and a toilet reducer ring for the families.

Bank card

Paying with the most popular bank cards (Maestro, Mastercard, Visa) is possible in our hotel.


A 24-hour drink bar can be found in our hotel, in which the service is done by our colleagues at the reception. View our drink card offer.

Bathroom accessories

We favor our guests with basic bathroom accessories, which will be refilled during the residence only when asked. If you want us to refill the basic bathroom accessories, please contact our reception.


It can be requested at our reception.

Bed-linen change

Our colleagues change the bed-linen in the room every 3 nights in case of a longer residence. If you want the bed-linen to be changed more often, please inform the reception about it.

Bike renting

Turn to the reception with your request, our colleagues will be ready to help you.


Blankets are provided free of charge for our guests’ request.


Consuming breakfast is possible between 7-11 a.m. in the breakfast hall on the ground floor. Beside the rich choice of food, we try to satisfy the special requests of our guests, however an advance conciliation is needed (e.g. gluten-, lactose free products, vegetarian kitchen).

Charging station for electric cars

If you book a parking space in the inner courtyard of our hotel with an electric car, we have a charging station at your disposal. You can inquire about the current prices at the reception.

Chargers and adapters

At our reception, you can request chargers and adapters for various electrical devices.

Checkout time

Please check out of the hotel at 11 a.m. on the day of your departure. In case of a later checkout request, please agree with the reception.


The cleaning staff does a daily cleaning in the morning. If you do not claim this service, please put the “Do not disturb” sign on the door-handler.

Cleaning set

If you need a toothbrush, toothpaste, razor or shaving foam, please contact our reception.

Clothes cleaning, washing, ironing

Our laundry service is available from Monday to Saturday, there is no laundry service on Sundays and holidays. Clothes must be dropped off at our reception desk before 9 a.m., and their return will be negotiated individually.

Dry cleaning is only available from Monday to Friday, this service is closed on weekends and holidays.

If a “Do not disturb” sign is displayed in your room when the cleaned clothes are returned, we will place the package at the reception desk, where you can collect it.

Click here for our laundry price list!


Converter can be rented for different types of sockets at the reception.


Contact our reception with your copy request, our colleagues will be ready to help you.


If you need any medical attendance, please contact the reception.

„Do not disturb”

In case you do not want to be disturbed in your room, please put the “Do not disturb” sign on the outer door handle. If the “Do not disturb” sign is on your handle all day, room services will be given only at your request. In case of any service request please contact our reception.

Drinks available

Our reception is available 24 hours a day with drink service and, if required, room service. You can find our selection of drinks in the lobby, and you can also download them by clicking here.


230 Volt.


You can reach all of the floors of the hotel via elevator.


If you need an envelope our reception can provide it free of charge for you.

Extra child bed

Accommodation for children under the age 3 is free of charge (being on an extra bed in the room of the parents); for children between the age 3-12 accommodation is preferentially (please contact the reception for more information). For guests with small children we provide child cutlery for breakfast.

Fax service

If you want to send or receive a fax, please turn to our reception. Fax number of the hotel: +36 99 523 817.

Fire prevention rules

You can read our fire prevention rules by clicking here.

Food offering

Our guests can choose from our breakfast offer from 6am to 11am by using the cards in the room. Our partner restaurant, the Jégverem Fogadó, delivers meals ordered by our guests to our hotel during opening hours (from 11am to 10pm), which our receptionist colleagues serve with room service, if required.

The fee of the meals can be paid with the accommodation.

The current menu can be viewed by clicking here.

Fridge in the room

Each room has a refrigerator in the desk.

Hair dryer

Let your luggage be smaller! You can leave your hair dryer at home, since one can be found in the room.

Information brochures

Information forms about regional attractions and our partners can be found at the reception desk and in our lobby.

Internet access

Our hotel provides high speed wireless internet access in the guest rooms and the lobby. The internet is free using your own laptop. Connecting to the internet requires a password, which will be given to you at the reception.

Iron and ironing board

Renting iron and ironing board is possible in our hotel. Please contact the reception in case of a request.


Please read the “Cloth cleaning” section in the A-Z part of our prospect. 

Luggage carriage

Our colleague will carry your luggage in/out of your room for your request; please turn to the reception with confidence. If you require, your luggage will be kept safe in our left-luggage office.

Luggage safekeeping

Place your luggages in the deposit located at the reception. The hotel bears the responsibility only for the valuables placed in the left-luggage office.


Free town map can be asked at the reception.

Meeting room

Our hotel has an air-conditioned conference room for 20 people, with a flipchart, projector, projection screen, sound technology, Internet access, and snacks and drinks are available on request, based on a unique price offer.

Mobil phone

Mobile phone can be rented at the reception.

Money exchange

Several banks and money exchange can be found in the nearby of the hotel. Please contact the reception for more information.


The television in the room is suitable for playing broadcast via USB port.

Parking in the hotel

Our separated parking lot can be used all day; the parking fee can be settled with the room check at the reception. Due to the limited number of places, an advance booking is needed to require this service. Please note that due to our downtown location, our parking lot can be accessed through a relatively narrow, 240 cm wide gate.

Parking in Sopron

Unfortunately parking for a longer time in front of the hotel is not allowed. Public parking lots can be found in Széchenyi square and in Várkerület (free on the weekends; on weekdays parking meter operates between 8 a.m. and 6 p.m.), or you can place your car in the underground garage that is located around 2-3 minutes away by foot (subject to fees). 


Payphone can be found at the reception, information about the price and other terms will be given at the premises.


Small pets are welcomed in our hotel – for a fee -, and we make their residence comfortable with a drinking bowl. However, you have to always take responsibility for your pet. Thank you for understanding that pets are not allowed to enter the breakfast hall due to hygiene reasons.


Pharmacy can be found in the nearby of the hotel. Contact our reception for the details.


There is a telephone in our rooms, the use of this is free of charge, and our reception is easily accessible via the device.


Our reception provides pillows for our guests free of charge at a request.

Plug / adapter suitable for international use

In case of such a request, please contact the reception desk!

Printing option

If you want to print, our receptionist will provide you with the use of a private printer.

Program organizing

Our colleagues will be happy to help you find the most suitable program for your taste in your free time (offering bus trips, cruising, sightseeing). Please contact the reception in case of a request.

Public transportation

Several interesting sights, the Lövérek, and the bus- and train station can be reached via the local buses that are running on the lines 1 and 2. Further information and a detailed timetable can be required at the reception.

Rental of sports equipment

In consultation with our reception, you can rent a bicycle, e-scooter and ski equipment.

Room safe and safe deposit

We kindly draw your attention that the hotel does not take responsibility for the valuables left unattended. Please place your valuables in the safe found in the wardrobe.


Contact the reception with your scan request, our colleagues will be ready to help you.

Sewing kit

Sewing kits are provided for our guests in case of a request free of charge at the reception.

Shoe cleaning

Contact our reception with your request, our colleagues will be ready to help you.

Shoe scoop

It can be found in the hall in all our rooms.

Shoe cleaning equipment

At the entrance of our hotel, in the windbreak, shoe cleaning equipments are at our guests’ disposal.


It can be ordered at our reception, in different sizes.


Please avoid smoking in the whole area of our hotel. Smoking area can be found in the inner parking yard of the hotel.

SZÉP card

Your check can be settled also via OTP, MKB, and K&H SZÉP cards.

Table booking

To use the half-board service an advance table booking is needed, which could be done gladly by our reception instead of you. Please let our reception know your booking intention at least 2 hours before the desired time.


Our reception helps you gladly to order a taxi when requested.


Our rooms have a smart TV with a wide selection of local and international TV channels, as well as various news portals thanks to internet access.

You can download our TV channel allocation from this link.

Theatre and concert ticket booking

We are happy to help you arranging tickets to theatre, concert or any other program at the reception.

Ticket selling

Our reception is glad to help you purchasing tickets to theatre, concert, or any other program.

Towel change

In case of a need please follow the instructions in the prospect placed in the bathroom.


Umbrellas can be rent at the reception, contact our colleague with confidence.

Vine tasting

We offer you a dinner with vine tasting and cold plate in our partner Koffer Wine & Bar. The price of this service can be settled with the room check, an advance table booking is needed. Please contact our reception about the details.

Wakening service

Wakening service can be asked at our reception.


The wireless Internet connection is available in the common areas and in the rooms. Network password: palatinusgroup

Window opening sensor

The room air-conditioner stops automatically when the windows are opened.

With any further emerging questions please contact our reception, where our colleagues will be at your service. We wish you a pleasant time for your holiday at us!